What are the advantages of the 0810 and 0811 surcharged numbers?
We prefer the use of special numbers because:
- It is a unique number that will simplify the telephone connection with customers, it is generally easy to remember since it is possible to choose it
- You are able to adapt the pricing of your special issue according to the customer,
- In the absence of a local anchor contact number of type, 01, 02, 03, 04… You will acquire a national dimension.
What is a surtax number (810 or 811)
These are 08 numbers that share the costs of communication between the caller and the caller. The caller pays the cost of a local call regardless of their geographic area of call. It’s a cost-sharing. “
The Numbers in 0810 and 0811 allow to maintain a relationship of trust with the customers (no surcharge number). Since the call is billed at the normal cost of a communication, the caller does not feel that the company he is calling is taking advantage of his customer service to enrich his database. The choice of the higher-priced number in 0811 over a free-priced number is much less risky since the costs are shared. This type of number induces far fewer abusive calls than toll-free numbers because the caller also pays for part of the call.
When to use a premium EFT number (810 and 811)
The numbers 0810/ 0811 are mainly used by various organizations such as the Health Insurance Fund.