Direct Selection at Arrival: What is its purpose?
- The presence of the SDA will ensure that all direct selection numbers on arrival will allow all people who call from outside to avoid the operator or the switchboard and contact the office of the person to be contacted directly. The PBX will certainly participate in the routing of the call but in the background.
- In the absence of direct selection on arrival, it is the PBXs that will allow various stations to share the same network lines for incoming and outgoing calls depending on the telephone network. Incoming calls to the main number are routed to the PBX who will either route them to an operator or activate an automatic attendant. The caller will then select the department or employee they intend to speak with and they will automatically transfer to the corresponding position.
Do you really need SDA numbers?
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All about Direct Selection on Arrival (SDA)
In order to explain the usefulness of Direct Selection at Arrival, let’s start by defining this function. Indeed, SDA is simply a telephony function whose purpose is to allow all the individual stations of a private telephone network which is generally administered by a PBX to ensure the reception of incoming calls, even if the stations in question do not They do not have their own line to the outside world.